Making the Most of Interruptions

As city manager, there are some days when I feel like I can't get any “real work” done because of all the other issues that come up unexpectedly and take me away from my planned tasks. I read an article this morning that helped me think differently about those interruptions. The author of the article argues that leaders should take advantage of interruptions “to lead impactfully, to set expectations, bring clarity to an issue, or infuse a problem with energy and insight.” I think that's great advice for a leader in any organization. I think it's even applicable in family life.  http://blogs.hbr.org/2014/03/turn-your-next-interruption-into-an-opportunity/